Last updated: September 18, 2025

At RUGUVA operated by ECHO CONCEPT (HK) LIMITED we respect your privacy and are committed to handling your personal information with the utmost care, discretion, and responsibility.

This Privacy Policy explains how ECHO CONCEPT (HK) LIMITED collects, uses, and safeguards your information when you visit our store, explore our collection of luxury rectangular, round, and square rugs, place an order, or interact with our services.

Information We Collect

Depending on how you interact with our website, we may collect details such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Website usage and browsing preferences
• Information you voluntarily provide when contacting customer care

Payment information is processed entirely through secure, PCI-compliant payment gateways. We do not store or retain your complete payment card details on our servers.

How We Use Your Information

We utilize collected information to:

• Process, fulfill, and deliver your orders seamlessly
• Provide real-time shipping and delivery updates
• Respond to customer service inquiries and design guidance requests
• Process payments and refunds efficiently
• Refine our website, product selections, and overall client experience
• Share exclusive updates or promotional materials where permitted and consented to
• Safeguard against fraud, security risks, or unauthorized activity
• Comply with applicable legal obligations

Cookies and Similar Technologies

Our store utilizes cookies and tracking technologies to optimize website navigation, remember your preferences, analyze traffic, and offer a personalized shopping experience.

You may manage or adjust your cookie preferences through your web browser settings.

Sharing Your Information

To deliver an exceptional experience, we may share essential information with trusted third-party service partners, including payment processors, global logistics and shipping providers, analytics partners, and customer support channels.

We do not sell your personal information.

We may also disclose information if required by applicable law or when deemed necessary to protect the rights, safety, and security of our brand, clients, and business operations.

Data Security

We employ robust administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no digital transmission or electronic storage method can be guaranteed as completely absolute.

Marketing Communications

When you subscribe to our newsletter, you may receive tailored communications regarding new rug arrivals, design collections, or exclusive offers from RUGUVA.

You may opt out of receiving marketing emails at any time by selecting the unsubscribe link provided in any of our messages.

Your Privacy Rights

Depending on your jurisdiction, you may hold specific rights regarding your personal data, including the right to access, correct, delete, or restrict certain uses of your information.

To submit a privacy-related request, please reach out to us at service@ruguva.com.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, service offerings, or legal requirements. Updated versions will be published on this page alongside a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or wish to inquire about how your information is handled, please contact us:

Brand: RUGUVA
Company: ECHO CONCEPT (HK) LIMITED
Address: Flat/RM 905, 9/F, Blissful Building, 243–247 Des Voeux Road Central, Sheung Wan, Hong Kong
Email: service@ruguva.com

Customer Service

Monday – Friday
10:00 AM – 6:00 PM (PT)