Last updated: September 18, 2025

Welcome to RUGUVA operated by ECHO CONCEPT (HK) LIMITED. By accessing or using our website, you agree to these Terms of Service. Please read these terms carefully before exploring our collection or placing an order.

General Terms

These Terms of Service apply to all visitors, clients, and users of the RUGUVA website. By browsing our store or placing an order, you confirm that you are legally permitted to enter into these terms under applicable law.

Products and Product Information

We take exceptional care to ensure that product descriptions, dimensions, textile specifications, and imagery accurately reflect our rug collections (rectangular, round, and square).

However, subtle variations in color, tone, or weave may occur due to individual screen settings, natural textile fibers, or handcrafted manufacturing processes. We reserve the right to correct minor typographical errors, update product information, and adjust inventory availability without prior notice.

Orders

Placing an order constitutes an offer to purchase the selected items. We reserve the right to decline, adjust, or cancel an order where necessary, including cases involving suspected fraud, pricing inaccuracies, stock limitations, or unforeseen fulfillment constraints. If an order is canceled following payment, a full refund will be issued to your original payment method.

Pricing and Payment

All pricing and applicable charges are presented in United States Dollars (USD) at checkout. Prices are subject to adjustment without prior notice. Any price updates will not impact orders already confirmed, except in cases of obvious technical or pricing errors. All payments are processed through secure, PCI-compliant third-party gateways.

Shipping and Delivery

Estimated shipping times serve as general guidelines. RUGUVA is not liable for transit delays caused by factors beyond our reasonable control, including courier scheduling, customs processing, severe weather, or seasonal disruptions. Please refer to our Shipping Policy for complete details.

Returns and Refunds

Returns and refunds are governed in accordance with our Return & Refund Policy. By completing a purchase, you acknowledge and agree to the return qualifications, timelines, and product exclusions outlined in that policy.

Intellectual Property

All content on the RUGUVA website—including design motifs, collection images, photography, text, logos, graphics, and visual assets—is the exclusive intellectual property of ECHO CONCEPT (HK) LIMITED or its licensors.

Unauthorized copying, distribution, modification, reproduction, or commercial exploitation of any site material is strictly prohibited without explicit written consent.

Prohibited Use

You agree to use our website solely for legitimate browsing and shopping purposes. You must not engage in activities that could compromise, overload, disable, or interfere with our site's functionality, nor attempt unauthorized access to our secure servers or network infrastructure.

Third-Party Services

Our website may integrate third-party services or contain links to external sites. These services operate under their own independent terms and privacy practices. RUGUVA is not responsible for the content, security, or policies of third-party platforms.

Limitation of Liability

To the maximum extent permitted by law, ECHO CONCEPT (HK) LIMITED and RUGUVA shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or the purchase and use of our products. Nothing in these terms excludes statutory consumer protections that cannot be limited by law.

Changes to These Terms

We reserve the right to update these Terms of Service periodically. Any modifications will take effect immediately upon being published on this page. Your continued use of our website following any updates constitutes acceptance of the revised terms.

Contact Us

For questions regarding these Terms of Service, please reach out to us:

Brand: RUGUVA
Company: ECHO CONCEPT (HK) LIMITED
Address: Flat/RM 905, 9/F, Blissful Building, 243–247 Des Voeux Road Central, Sheung Wan, Hong Kong
Email: service@ruguva.com

Customer Service

Monday – Friday
10:00 AM – 6:00 PM (PT)